Redesigning the payment experience for 2M+ daily active users
A complete UX overhaul of a digital wallet app, focusing on reducing cognitive load during transactions and building trust through transparent design patterns.
Overview
Users were abandoning transactions at a 34% rate due to confusing navigation, hidden fees, and a lack of visual feedback during money transfers.
High cognitive load during checkout flow
Unclear fee structures causing drop-offs
No progressive disclosure for complex actions
Weak error recovery and validation patterns
🎨 Color Platte
The Solution
Implemented a simplified 3-step transaction flow with transparent pricing, real-time validation, and calming micro-interactions to build user confidence.
Reduced checkout from 7 steps to 3
Real-time fee calculator with breakdown
Biometric confirmation for security
Smart defaults based on user history
From discovery to delivery
A human-centered design approach combining quantitative data with qualitative insights to drive every decision.
Design System & Components
A comprehensive, accessible design system built for scale across iOS, Android, and Web platforms.
🔤 Typography
Space Grotesk
Heading 1
Inter
Body